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Terms and Conditions for CHARDONNAY

Customer Service is our forte. We will endeavour to provide a 100% satisfaction guarantee both with our products and with our service.

1. The Contract between us

Chardonnayboutique (from here on known as “we”) must receive payment of your entire purchase before your order can be accepted. Once payment has been accepted by us we will notify you via email to the email address that you have specified on your order form. Our acceptance of your order will bring into existence a legally binding contract between us.

2. Price

All prices payable for our products are set on our website.

We accept all major credit cards, debit cards and cleared cheques as payment. We do not accept any other forms of payment.

3. Our Offers

Any offers we make are designed to be used independently, and are not available in conjunction with any other offer.

Offer codes are not transferrable and we reserve the right to cancel offer codes should they be misused.

We reserve the right to increase limited offer deadlines at our discretion.

4. Cancellation by us

We reserve the right to cancel the contract between us if:

One or more of the product ordered was listed at an incorrect price due to typographical error.

We have insufficient stock to complete your order.

In the event that we do need to cancel your order, we will notify you via email as soon as possible. You will then have the opportunity to amend your order or we will refund your credit card purchase. We will not be obliged to offer any additional compensation for disappointment suffered.


5. Your right to cancel with us

If you are contracting with us as a consumer, you will have the right to cancel your contract for all or any part of your order at any time up to 7 working days after the days in which you receive the goods. It is then your responsibility to ensure the safe return of that order prior to any credit or refund being made to your account. All cancellation notifications must be received via email as it will be required in writing. Please go to and click on “Contact us”.

Please allow 30 days to process the refund once we have received the goods. The refund will be credited to the card account used on the original purchase.

6. Exchanges

Should you not be completely satisfied with your purchase, please contact us via email and we will be happy to do an exchange providing the goods are in are still in their original packaging and in a re-saleable condition. Upon receipt of the original goods we will do an exchange.

7. Delivery of products to you

We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with an accurate delivery address.

For large orders, we reserve the right to choose another delivery method at our discretion.

8. Use of our services

We reserve the right to cancel or amend any of the additional services we offer without prior notification.

We believe that any articles on our site are accurate. We reserve the right to withdraw or amend any article without prior notification.

9. Re-Sale

You are not permitted to sell and must not offer for sale or re-sell any of our products.


10. Use of our site, printed materials and Intellectual property

All content at is protected by copyright law, database right and other Intellectual property rights. You may not copy, modify, distribute or use for commercial purposes, or copy, modify, or distribute for personal purposes any of the content from this website.

11. Our Liability

You may purchase from abroad but you must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, imports or other permits to purchase products from our site.

We will not be liable to you for any indirect or inconsequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund you the amount paid by you for the product in question under this clause.

Chardonnayboutique or any other party (whether or not involved in creating, producing, maintaining or delivering the products herein), and the officers, directors, employees or agents of any of them exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages , or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence, contract or otherwise ) in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or any property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

12. Force Majeure

We shall have no liability to you for any failure to deliver your order or any delay in doing so or for any damage to products delivered that is caused by any even or circumstances beyond our reasonable control, including , but without limitation to, breakdown of systems, site problems, industrial disputes, accident, flood, fire or explosions.

13. Invalidity of our terms and conditions

If any part of these Terms an conditions is unenforceable ( including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

14. Privacy

You acknowledge and agree to be bound by the terms of our Private Policy.

15. Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and he English Courts shall have jurisdiction to resolve any disputes between us.

16. Entire Agreement

These terms and Conditions, together with our current website prices, delivery details, contact details and private policy, set out the whole of our agreement relating to the supply of the products to you by Chardonnayboutique . Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.